At EcoPay Exchange, we are committed to delivering a seamless shopping experience—from browsing to doorstep. Our shipping policy reflects our dedication to clarity, timeliness, and global accessibility.

Order Processing
Once you place your order, it enters our secure processing system. Orders are typically processed within 1–3 business days. You will receive a confirmation email with your order details, followed by a shipping notification once your package leaves our warehouse.

Delivery Timeframes
We ship globally and offer both standard and expedited shipping options. Estimated delivery times are:

• Standard Shipping: 7–14 business days

• Expedited Shipping: 3–7 business days

Delivery times may vary depending on the destination country, customs clearance, and carrier performance. Tracking information will be provided once your order is shipped.

Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and chosen shipping method. From time to time, we may offer free shipping promotions—be sure to check our homepage for updates.

Sustainable Packaging
As part of our commitment to eco-conscious practices, all orders are packaged using recyclable or biodegradable materials wherever possible. We believe that responsible shipping includes both protection and consideration for the planet.

Customs & Duties
For international orders, local taxes, duties, or import fees may apply depending on your country’s regulations. These are not included in the order total and are the responsibility of the customer upon delivery.

Failed Deliveries
Please ensure your shipping address is accurate at the time of purchase. We are not responsible for delivery failures due to incorrect or incomplete addresses. If your package is returned to us, additional shipping charges may apply for reshipment.

Shipping Support
If you encounter any issues with tracking, delivery delays, or missing items, don’t hesitate to contact us at [email protected]. Our support team is here to help you receive your order smoothly and on time.

We appreciate your trust in EcoPay Exchange. Thank you for shopping consciously and stylishly with us.