At EcoPay Exchange, customer satisfaction and product integrity are core to everything we do. We understand that sometimes a product may not be quite what you expected—and that’s okay. Our return and refund policy is here to ensure you feel confident and supported every step of the way.

Return Eligibility
You may return eligible items within 30 days of delivery, provided that:

• The item is unused, unworn, and in original condition

• It is returned in its original packaging, with all tags attached

• You include your order confirmation or proof of purchase

To initiate a return, please email us at [email protected] with your order number and reason for return. Our team will review your request and provide detailed return instructions.

Non-Returnable Items
Certain items are non-returnable:

• Items marked as final sale

• Worn, washed, or altered garments

• Items with removed labels or damaged packaging

• Custom-made or personalized products

Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.

Refund Process
Once we receive your return and confirm that it meets our policy criteria, a refund will be issued to your original payment method within 5–10 business days. Please note that banks and card issuers may take additional time to process the refund.

Damaged or Defective Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. Include clear photos and a description of the issue. We will gladly offer a replacement or a full refund in such cases.

Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. While we cannot guarantee changes after an order has been placed, we will do our best to accommodate your request if the order has not yet shipped.

Customer Care
We’re here to help. For any concerns about your return or refund status, reach out to us at [email protected]. Our team is committed to transparency and support throughout your shopping journey.

Thank you for choosing EcoPay Exchange—where responsible fashion meets real-world flexibility.